Frequently Asked Questions
We’ve all spent money on products or services & afterwards felt disappointed. We never want that to be your experience with Adwell Services! Because our focus is on Customer Happiness, you’ll get the high-quality, expert cleaning service that you want, but you’ll also get the other things that make for a great experience – professionalism, friendliness, integrity, and maybe even a little fun!
We believe that you should get what you pay for. When you hire Adwell Services, you pay for Customer Happiness. Therefore, we guarantee Customer Happiness. What happens if we make a mistake? Every business does. Because our mission is Customer Happiness, we will never be happy until you’re happy, and we do everything we can to make things right. If we simply cannot make you happy with our service, we do not charge for the work.
It depends. For many quotes we are able to get enough information online to provide an accurate quote. In situations where we cannot get adequate information online, we typically stop by and take a quick look at the exterior of your home to get the information we need. Of course, you can always expedite the quote by sending us pictures of your home. Our goal is to provide an accurate quote as quickly as possible.
Yes, though for the safety of our crews & the integrity of the work our schedule during the winter is sometimes based on the weather.
We offer options for both exterior & interior window cleaning.
Yes. We include screen cleaning when we clean the inside & out of the windows, & it can be added to our exterior only package.
Yes, we can set up a regular window washing quarterly, bi-annually, annually, or whatever schedule you prefer.
Yes, our professional detergent is formulated to safely destroy algae (green) & mildew (black) growth on your siding & trim and it keeps it off longer than power washing.
Our house wash detergent is diluted so that it can be safely used around landscaping with minimal risk.
Black or green areas on a roof are algae growing on the roof, feeding on the shingles. Moss & lichen can also grow on shingles, & they put down roots, loosening the shingle granules & compromising the integrity of the roof, not to mention the appearance. Destroying this growth not only improves the appearance of the home but also protects the life of the shingles.
Power washing a roof to remove growth also dislodges the granules of the shingles, shortening the life of the roof & likely voiding the warranty. Non-pressure roof cleaning, or ‘soft washing’, consists of applying a professional detergent to the shingles without using any pressure to effect the treatment. The detergent has a built in surfactant that keeps it in place while it destroys the algae, moss, & lichen growing on the roof without damaging the shingle granules. The biodegradable detergent neutralizes in a short time and rinses down safely in the rain.
Pressure washing causes irreversible damage to a shingle roof. Non-pressure roof cleaning (or ‘soft washing’) destroys the growth without using any pressure & preserves the integrity of the shingles.
Clogged gutters & downspouts contribute to poor drainage around a home, & can create water issues in the walls or around the foundation of the house.